Approve or reject payment proofs

Whenever a guest uploads payment proof for a booking or add-on, it goes into the Proof submissions queue on the Payments screen. You open the proof, approve it to mark the booking as paid, or reject it with a reason that reaches the guest directly as a notification.

Steps

1. Open Payments. The Proof submissions tab starts on the Pending filter.
2. Use the search box to search by guest name, property, reference or amount.
3. Press View or View proof to open the proof file in a new tab.
4. If it is correct, press Approve. The booking or add-on is marked as paid first, then the proof is marked as approved and the guest receives a notification.
5. If it is not correct, press Reject, write the reason, and the guest receives that reason so they can resubmit.
6. Change the filter to All statuses to see older records.

What it does not do

The system does not verify that the image or receipt is genuine, and does not match it against your bank statement. There is no bulk approval, each row is approved one at a time. Rejecting a proof does not cancel the booking, it only keeps the booking as unpaid. The amount in the proof is not required to match the bill amount.