How can we help?
The UrusPro help centre collects step-by-step guides for homestay owners and rental landlords in Malaysia: connecting your Airbnb calendar, setting seasonal prices, registering tenants and monthly bills, recording payments and receipts, inviting staff, and managing account settings. Each guide explains what the system does and what it does not.
Start here
Four things to do on your first day
The order that gets you to your first booking fastest.
Manage your daily bookings list
Approve, mark as paid, handle cancellations and add walk-ins, all from one list.
Let us set it up: RM 50 per house
Send your listing links and tenant list, and the UrusPro team sets everything up.
Calendar and channels
Connect your Airbnb calendar to UrusPro
Pull your Airbnb calendar in so dates booked there are closed here.
Publish your UrusPro iCal feed to other channels
The second step of two-way sync: without it, your direct bookings do not close dates on OTAs.
Pricing
Set weekday, weekend and peak season prices
Four price layers, and the order in which they override each other.
Long-term rentals
Register tenants and issue monthly bills
Set it up once, then bills are issued automatically every month.
Read the bills list and manage tenant rent ledgers
See all outstanding bills, record monthly rent payments, and add discounts and monthly charges.
Credit notes: return a deposit or overpayment
Record money that should go back to a tenant, then apply it to rent, refund it or forfeit it.
Utility bills: rates, meters and house bills
Set what rent includes, record meter readings, and split a house bill by the nights each tenant stayed.
Payments and documents
Record manual payments and issue receipts
Bank transfers, DuitNow QR and cash are recorded by hand and produce the same receipt.
Upload a logo and signature for invoices
Invoices and receipts carry your letterhead, and the company stamp is generated for you.
Turn on online payments with Billplz or CHIP
Connect your own gateway account so guests can pay by FPX and card directly from UrusPro.
Set your organisation's payment methods and tax
Choose which payment methods are open, fill in your bank account, upload a QR and set tax.
Approve or reject payment proofs
Review payment proofs sent by guests, and approve them to mark bookings as paid.
Manage your UrusPro subscription
Every listing is free until 31 December 2026. After that, pay per live listing.
Record expenses and bill a house's costs
Log money going out by listing, and bill shared costs such as the water bill to that house's tenants.
Books: money in, money out and profit and loss
Every ringgit in and out, counted on the day it moves.
Transactions: every sum of money in and out
A list of cash in and out, by date.
Operations and team
Invite staff and vendors, and what they see
Roles decide which modules are visible, and that separation is enforced at database level.
Run the operations agent and set it to run itself
A scheduled check that only reports: it never changes prices or contacts guests.
Connect TTLock locks and generate entry codes
Per-booking codes that expire on their own after checkout.
Read reports and export them as CSV
Seven reports, CSV export, and a read-only portal for unit owners.
Manage cleaning and maintenance tasks
Open the Operations board, open tasks, mark them done and assign them to the right person.
Set up checklists for tasks
Set fixed steps for Cleaning and Maintenance work so every new task starts complete.
Find vendors in the directory
Filter the vendor directory by category and service area, then contact them directly by WhatsApp or phone.
Set booking automation for a unit
Turn on auto approve, automatic lock codes and WhatsApp messages for each listing, then check the log.
Schedule viewings for prospects
Record prospect visits, assign who will show the unit, and move the status along until done.
Listings and units
Add a new listing
Use the nine-step wizard to create a listing, from its name to the review screen.
Upload photos and set the cover
How to upload, reorder, tag areas and change the cover photo on a listing.
Tag houses with a location
Create locations such as a condominium or area, then tag each house with its location.
Rent a room by bed
Change how a room is rented on the house page, add beds, and understand what guests see.
Manage houses, rooms and beds
Rent a house as a whole, by room or by bed, with its own price for each.
Import houses, tenants and tenancies from CSV
Bring in an existing rent roll with a dry run first, then import the rows that pass.
Guest content
Manage amenities and the add-on catalogue
One catalogue for amenities, add-ons, things to know and points of interest that can be turned on per listing.
Approve service and maintenance requests
Review add-on and maintenance requests from guests, set a price, approve or reject, then let the guest know.
Write stay guides for guests
Create a step-by-step guide once, then attach it to as many units as you need.
Reply to and control guest reviews
Read all your organisation's reviews, write a reply, and decide which reviews are shown publicly.
Coupons and campaigns
Create discount coupons and run campaigns
Discount codes for checkout, plus banners, automatic promotions and push notifications to guests.
Manage the affiliate programme and commission payouts
Accept affiliate applications, set commission rates, and approve withdrawal requests.
Owners and settlements
Record owners, pay settlements and open the portal
Keep landlord details, record their share each month, and give them read-only access.
Account and settings
Use your own AI key and AI is free
Use your own AI key and AI is free. Without a key, AI is billed per use.
Connect Claude or ChatGPT to UrusPro
Ask your AI assistant who has not paid rent, or have it change a price for you.
Switch the active organisation and understand roles
Choose which organisation you are managing, and know what admins and staff can do.
Update your profile and password
Change your work account's photo, name, phone number and password on one screen.
Turn on push notifications and choose their types
Allow alerts on this device and choose which types are worth interrupting you.
Performance and customers
Read your unit performance and health
Check revenue and occupancy for each listing by month, quarter or year, and see the health grade.
Manage customer records and block problem ones
See the history of registered and walk-in guests, flag issues, and block customers for your organisation.
When something happens
Rent is late. What should a landlord do?
The ladder from day one to a formal notice.
A new tenant is moving in. What do you prepare?
Deposit, inventory, meter readings and keys.
A tenant is moving out. How do you handle the deposit?
Notice, inspection, deductions and a clean return.
A tenant reports damage. What is the order of work?
From the report to the cost recorded on the unit.
The tenancy is ending. Renew or raise the rent?
When to start the conversation, and how much to raise.
When and how should you inspect the property?
Every six months, with notice and dated photos.
The tenant disputes your deposit deductions
What you can deduct, and how to defend it.
How do you pick contractors for a rental?
Line up three vendors before you need them.
How do you screen a tenant before accepting?
Three checks that matter, and the PDPA limits.