Approve service and maintenance requests

The Requests page collects two kinds of guest request: add-on service requests and maintenance complaints. Each row shows the request name, listing and stay dates, and its status. You can confirm the price, change the billing method, write a note to the guest, then approve or reject the request.

Steps

1. Open Requests. By default the list is filtered to requests with Pending status.
2. Use the two filters at the top to change the type (Service requests or Maintenance) and status (Pending, Approved, Awaiting payment, Paid and others).
3. Press Manage on a row to open its details. Maintenance requests show the photos the guest sent.
4. For a service request, confirm the price in RM and the billing method. The price cannot be negative.
5. Write a note to the guest if needed, then save with the correct status.
6. To reject, use the reject dialog and give the reason. The reason is saved as a note.
7. After approving, use the WhatsApp button to send the guest a ready-made message with the request name, amount and billing method.

What it does not do

• Maintenance requests have no price. The price and billing method fields only apply to service requests.
• The WhatsApp button needs a phone number in the guest's profile. Without a number, the message cannot be prepared.
• There are no bulk actions. Each request is approved or rejected one at a time.
• This page does not create requests on behalf of guests. Requests come from guests only.
• There is no assignment to vendors or technicians, and no completion date on maintenance requests.
• Changing the status does not collect payment by itself. Payment is still recorded through the normal payment flow.